Advanced Customer Service Education Program (ACE)

aceThe Advanced Customer Service Education (ACE) program was developed in 2004 to meet the workforce demands of over 63 call centers located throughout Greater Cincinnati. The program emerged from a project conducted by Leadership Cincinnati Class XXVIII, and has a distinctive pedigree of experts in the fields of training and development and customer service.  Check out a 60-second commercial on the ACE Program.

This four-week program — rebranded in 2015 to incorporate growing customer-service needs beyond the call center — features customized training focused on the call center industry and utilizes the Urban League’s state-of-the-art simulated call center. Participants develop the skills necessary for meaningful and stable employment in the call center industry and are equipped with a balance of technical and soft skills including: communication, problem solving, computer and customer service skills. All of these provide graduates with the foundation necessary for a successful career in the service industry.

The Advanced Customer Service Education Program (ACE) enrolls about 125 people a year, with 81 percent graduating: 83 percent of graduates found jobs paying an average of $10.48 an hour before 2014. That starting wage that increased to $11.02 in 2014. It was known previously as Accelerated Call Center Education.


In September, 2014, the ACE Program was selected as the winner of the Ohio Nonprofit Excellence Award by the statewide membership association, Ohio Association of Nonprofit Organizations (OANO)!  This award recognizes program creativity, execution, and achievement. ACE Staff members accepted the award on September 30th at the annual OANO Conference.  The Urban League of Greater Southwestern Ohio’s program was selected as the winner for the Southern Ohio region.




In order to attend ACE you must first attend an Information Session.

Information sessions are conducted at the Urban League building in Avondale–3458 Reading Road. Sessions are held Tuesdays at 5:30 p.m. and Wednesdays at 2 p.m.

ACE Program Objectives include enabling Cincinnati businesses to access a pool of pre-trained prospective customer service employees to meet their hiring needs and increase diversity. In addition, participants are able to acquire the skills necessary to obtain meaningful, stable employment that provides a realistic opportunity to build a career.


  • High school diploma or GED may be required
  • No felony convictions
  • No misdemeanor theft or fraud convictions
  • Candidates must attend an information session held


ACE Graduates Are a Perfect Fit for Local Businesses

  • Culturally diverse
  • Pre-screened
  • Pre-Trained
  • Familiar with the customer service environment
  • Equipped with above average computer skills
  • Confident and experienced

These Companies are Transformational Supporters of the Urban League’s Corporate Heritage Annual Giving Program.